Privacy Policy of Samvad Telecaller App

Privacy Policy

This Privacy Policy describes how Samvad Telecaller Application / Samvad / Samvad Tele caller / Samvad Telecaller (“we”, “us”, or “our”) collects, uses, and shares your information when you use our Tele-calling application, available on the web and Android platforms. By using the Samvad Telecaller Application, you agree to the collection and use of information in accordance with this policy.

1. Information Collection and Use

A. Registration Information

When you register with us, we collect your mobile number, email address, full name and company name. This information is used solely for account creation and authentication purposes.

B. Tele-calling Activity

Our application facilitates telecalling functionality, which involves making calls to prospects. Information related to these calls, such as call logs and recordings, is logged on our web server. Call recordings are uploaded in association with logged calls for reference purposes.

C. Communication Functionality

Samvad Telecaller Application provides communication features such as SMS, phone calls, and WhatsApp messaging. Your interactions using these features may be logged for reference purposes.

D. Attendance Marking

The application includes an attendance marking feature, which may require taking a selfie for verification purposes. This selfie is used solely for attendance tracking and is not shared with third parties.

2. Information Permissions

When you use the Samvad Telecaller Application, we may request permissions for the following

- Calls Permission to initiate and manage phone calls for telecalling functionality.
- External Storage Permission to access external storage for storing application data.
- Contacts Permission to access contacts for telecalling purposes.
- Notifications Permission to send notifications for updates and reminders via Google Firebase.
- Camera Permission to take selfies for attendance marking.
- Call Logs Permission to log call activities for analysis and reporting.
- Manage All Files Permission To read audio files from the device for call recording and playback under user control.

3. Information Sharing

We do not sell, trade, or otherwise transfer your personally identifiable information to third parties for marketing purposes. However, we may share your information with service providers who assist us in operating our application, conducting our business, or servicing you.

4. Age Restriction

Samvad Telecaller Application is not intended for use by individuals under the age of 13. We do not knowingly collect personal information from children under 13 years of age. Individuals aged 13 and above may use our application.

5. GDPR Compliance

We are committed to complying with the General Data Protection Regulation (GDPR) requirements. As such, we ensure that

- Your data is processed lawfully, fairly, and transparently.
- We collect your data only for specified, explicit, and legitimate purposes.
- The data collected is adequate, relevant, and limited to what is necessary for the purposes for which it is processed.
- We take appropriate measures to ensure the accuracy of your data and, where necessary, update or correct it.
- Your data is kept secure through appropriate technical and organizational measures.
- We respect your rights regarding your personal data, including the right to access, rectify, erase, restrict processing, and object to processing.

6. Third-Party Services

We use Google Firebase for notifications, Google Sheets for reporting purposes and Crashlytics for crash reporting. These services may collect information about your usage of the application for analysis and improvement purposes. Please refer to Google’s Privacy Policy and Crashlytics’ Privacy Policy for more information.

7. Data Security

We take reasonable measures to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Any changes to this policy will be posted on this page, and the updated Privacy Policy will indicate the date of revision.

9. Contact Us

If you have any questions or concerns about these Terms, please contact us at sales@telecallerapp.com or +91 9377007650. By using the Samvad Telecaller Application, you acknowledge that you have read and understood, and agree to its terms and conditions.

Privacy Policy

1. Information Collection and Use

A. Registration Information

When you register with us, we collect your mobile number, email address, full name and company name. This information is used solely for account creation and authentication purposes.

B. Tele-calling Activity

Our application facilitates telecalling functionality, which involves making calls to prospects. Information related to these calls, such as call logs and recordings, is logged on our web server. Call recordings are uploaded in association with logged calls for reference purposes.

C. Communication Functionality

Samvad Telecaller Application provides communication features such as SMS, phone calls, and WhatsApp messaging. Your interactions using these features may be logged for reference purposes.

D. Attendance Marking

The application includes an attendance marking feature, which may require taking a selfie for verification purposes. This selfie is used solely for attendance tracking and is not shared with third parties.

2. Information Permissions

When you use the Samvad Telecaller Application, we may request permissions for the following

Calls Permission to initiate and manage phone calls for telecalling functionality.

External Storage Permission to access external storage for storing application data.

Contacts Permission to access contacts for telecalling purposes.

Notifications Permission to send notifications for updates and reminders via Google Firebase.

Camera Permission to take selfies for attendance marking.

Call Logs Permission to log call activities for analysis and reporting.

Manage All Files Permission To read audio files from the device for call recording and playback under user control.

3. Information Sharing

We do not sell, trade, or otherwise transfer your personally identifiable information to third parties for marketing purposes. However, we may share your information with service providers who assist us in operating our application, conducting our business, or servicing you.

4. Age Restriction

Samvad Telecaller Application is not intended for use by individuals under the age of 13. We do not knowingly collect personal information from children under 13 years of age. Individuals aged 13 and above may use our application.

5. GDPR Compliance

We are committed to complying with the General Data Protection Regulation (GDPR) requirements. As such, we ensure that

Your data is processed lawfully, fairly, and transparently.

We collect your data only for specified, explicit, and legitimate purposes.

The data collected is adequate, relevant, and limited to what is necessary for the purposes for which it is processed.

We take appropriate measures to ensure the accuracy of your data and, where necessary, update or correct it.

Your data is kept secure through appropriate technical and organizational measures.

We respect your rights regarding your personal data, including the right to access, rectify, erase, restrict processing, and object to processing.

6. Third-Party Services

7. Data Security

We take reasonable measures to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Any changes to this policy will be posted on this page, and the updated Privacy Policy will indicate the date of revision.

9. Contact Us

If you have any questions or concerns about these Terms, please contact us at sales@telecallerapp.com or +91 9377007650. By using the Samvad Telecaller Application, you acknowledge that you have read and understood, and agree to its terms and conditions.

Table of Contents

Privacy Policy

1. Information Collection and Use

A. Registration Information

When you register with us, we collect your mobile number, email address, full name and company name. This information is used solely for account creation and authentication purposes.

B. Tele-calling Activity

Our application facilitates telecalling functionality, which involves making calls to prospects. Information related to these calls, such as call logs and recordings, is logged on our web server. Call recordings are uploaded in association with logged calls for reference purposes.

C. Communication Functionality

Samvad Telecaller Application provides communication features such as SMS, phone calls, and WhatsApp messaging. Your interactions using these features may be logged for reference purposes.

D. Attendance Marking

The application includes an attendance marking feature, which may require taking a selfie for verification purposes. This selfie is used solely for attendance tracking and is not shared with third parties.

2. Information Permissions

When you use the Samvad Telecaller Application, we may request permissions for the following

Calls Permission to initiate and manage phone calls for telecalling functionality.

External Storage Permission to access external storage for storing application data.

Contacts Permission to access contacts for telecalling purposes.

Notifications Permission to send notifications for updates and reminders via Google Firebase.

Camera Permission to take selfies for attendance marking.

Call Logs Permission to log call activities for analysis and reporting.

Manage All Files Permission To read audio files from the device for call recording and playback under user control.

3. Information Sharing

We do not sell, trade, or otherwise transfer your personally identifiable information to third parties for marketing purposes. However, we may share your information with service providers who assist us in operating our application, conducting our business, or servicing you.

4. Age Restriction

Samvad Telecaller Application is not intended for use by individuals under the age of 13. We do not knowingly collect personal information from children under 13 years of age. Individuals aged 13 and above may use our application.

5. GDPR Compliance

We are committed to complying with the General Data Protection Regulation (GDPR) requirements. As such, we ensure that

Your data is processed lawfully, fairly, and transparently.

We collect your data only for specified, explicit, and legitimate purposes.

The data collected is adequate, relevant, and limited to what is necessary for the purposes for which it is processed.

We take appropriate measures to ensure the accuracy of your data and, where necessary, update or correct it.

Your data is kept secure through appropriate technical and organizational measures.

We respect your rights regarding your personal data, including the right to access, rectify, erase, restrict processing, and object to processing.

6. Third-Party Services

7. Data Security

We take reasonable measures to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Any changes to this policy will be posted on this page, and the updated Privacy Policy will indicate the date of revision.

9. Contact Us

If you have any questions or concerns about these Terms, please contact us at sales@telecallerapp.com or +91 9377007650. By using the Samvad Telecaller Application, you acknowledge that you have read and understood, and agree to its terms and conditions.

Table of Contents

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