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How Financial Skills Academy Optimized Sales and Payment Collection with the
Samvad Telecaller App

About the Organization

Financial Skills Academy is a premier provider of high-value financial Skills courses. Focused on excellence, they offer specialized training to enhance the skills of finance professionals. Their goal is to help individuals advance their careers through complete, advanced financial planning education.

Challenges

Before integrating Samvad, Financial Skills Academy faced several challenges:

  • Manual Call Management: Telecallers handled calls manually, which made tracking interactions and performance challenging.

  • Data Protection Issues: Managing candidate data and payment details on spreadsheets posed significant risks, including unauthorized access and potential data breaches.

  • Operational Inefficiencies: The manual follow-up process led to missed opportunities, delayed responses, and lost revenue due to inconsistent follow-ups.

  • Complex Payment Collection: Handling installment payments and post-dated cheques required rigorous follow-up, which was difficult to manage manually.

  • Manual Reporting: Generating sales performance, payment collection, and agent productivity reports manually was time-consuming and error-prone.

Impact of These Challenges

These challenges resulted in inefficiencies, missed sales opportunities, and delayed payments, affecting the academy’s revenue. The lack of a streamlined system for managing interactions and payments made it difficult to maintain consistent communication and track performance effectively.

Solution

Integrating Samvad provided effective solutions to these challenges:

  • Easy Data Integration: Samvad centralized candidate data, improving accuracy and consistency in follow-ups and interactions.

  • Streamlined Payment Collection: Automated follow-up reminders ensured timely payments, reducing missed collections and improving financial efficiency.

  • Enhanced Performance Tracking: Samvad’s analytics provided valuable insights into agent performance, closed deals, and payment recovery, helping optimize performance.

  • Optimized Candidate Interactions: Automated dialing and follow-ups ensured timely responses, reducing missed opportunities and improving revenue outcomes.

Results

The implementation of Samvad delivered substantial benefits:

  • Improved Efficiency: Payment collection by automated calling improves operational efficiency.

  • Effective Payment Collection: Samvad enhanced payment collection and reduced overdue payments.

  • Performance Insights: Real-time data helped optimize performance and decision-making.

  • Streamlined Follow-Ups: Automated reminders ensured consistent follow-ups and timely payments.

  • Cost Savings: Reduced manual processes led to cost savings and more efficient resource use.

Conclusion

Samvad significantly improved the Financial Skills Academy’s sales and payment collection processes. They recommend Samvad to other educational institutions with complex sales and payment systems for its ability to enhance efficiency and track performance effectively.

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