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How D Source Saved 75% on Tele-calling Infrastructure & Streamlined Operations with the Samvad Telecaller App

About the Organization

D Source Training and Placement Services, founded in 2013 in Nasik, is a professional pre-placement training and placement consultancy. They specialize in recruitment and staffing solutions across India, offering services such as Background verification, Permanent staffing Training, and development, and Campus Recruitment.

With a team of experienced HR professionals, D Source is renowned for assisting corporates in their manpower search and delivering high-quality recruitment services.

Challenges

Before integrating the Samvad Telecaller App, D Source faced several operational challenges:

  • Manual Call Management: Telecallers made calls manually using mobile phones without a centralized system for tracking or recording calls, making performance monitoring and quality control difficult.

  • Data Security Risks:Applicant data was managed on spreadsheets, increasing the risk of unauthorized sharing, a major concern for a recruitment firm.

  • Operational Inefficiencies: The manual processes were time-consuming and error-prone, resulting in missed follow-ups and potential loss of candidates.

Impact of These Challenges

Delays and inconsistent follow-ups caused missed opportunities, while the risk of data leaks hurt customer trust and security. These problems made the process less efficient and reliable. The challenges significantly impacted telecalling operations, leading to decreased productivity and extended recruitment timelines.

Solution

The integration of the Samvad Telecaller App with D Source’s Applicant Tracking System (ATS) addressed these challenges:

  • Seamless Data Integration: Candidate data from the ATS was automatically pushed to Samvad, with auto-distribution ensuring efficient allocation to telecallers.

  • Productivity Boost with Auto Dialer: Samvad’s auto-dialer automated call processes, allowing telecallers to focus on conversations while ensuring they had sufficient time to update call statuses.

  • Comprehensive Call Tracking: Managers could monitor call outcomes, durations, and telecaller performance with real-time analytics.

  • Enhanced Data Security: Call recordings were securely stored on the Samvad server, significantly reducing the risk of unauthorized data sharing.

Results

By implementing Samvad, D Source achieved measurable improvements:

  • Improved Efficiency: Automation streamlined telecalling operations, reducing manual errors.

  • Actionable Insights: Real-time analytics empowered managers to make informed decisions.

  • Enhanced Data Security: Secure mobile-based calling reduced data leak risks.

  • Cost Savings: D Source saved 75% on Tele-calling infrastructure costs compared to traditional cloud telephony setups.

  • Better Candidate Engagement: Efficient follow-ups and seamless communication boosted placement success rates.

Conclusion

Samvad revolutionized D Source’s telecalling operations, improving efficiency, security, and cost-effectiveness. The platform enabled the organization to deliver a superior candidate experience while optimizing recruitment processes.

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